MedroWorks Account Deletion
Version: 1.0 Effective Date: 15 July 2026 Last Updated: 15 July 2026
Table of Contents
- Introduction
- Who Can Request Account Deletion
- How to Request Account Deletion
- Review and Approval Process
- What Happens After Approval
- Information That May Be Retained
- Deletion Timeline
- Contact Us
1. Introduction
MedroWorks is an employer-managed Human Resource Management System (HRMS) developed and operated by Medro Hi Tech Symbol Pvt Ltd.
Employee accounts within MedroWorks are created and managed by the Customer Organization. Because employment records may be subject to legal, contractual, payroll, taxation, or regulatory retention requirements, employees cannot permanently delete their own accounts directly.
To provide users with greater control over their Personal Information while supporting the Customer Organization’s legal obligations, MedroWorks includes an Account Deletion Request feature within the Employee Application.
This Account Deletion Policy explains how employees may request the deletion of their account, how requests are reviewed, what information may be deleted, and what information may be retained in accordance with applicable laws.
2. Who Can Request Account Deletion
Any authorized User with an active MedroWorks Employee account may submit an Account Deletion Request for their own account.
Users may only request the deletion of their own account. Requests submitted on behalf of another individual will not be processed unless authorized by the Customer Organization or required by applicable law.
3. How to Request Account Deletion
Employees may request account deletion directly within the MedroWorks Employee Application by following these steps:
- Sign in to the MedroWorks Employee Application.
- Navigate to Profile.
- Open Settings.
- Select Request Account Deletion.
- Review the information displayed.
- Confirm and submit the request.
Once submitted, the request is securely forwarded to the Customer Organization’s authorized Human Resources (HR) personnel or Administrator for review.
4. Review and Approval Process
Since MedroWorks is an employer-managed platform, account deletion requests are reviewed by the Customer Organization.
Depending on the circumstances, the Customer Organization may:
- Approve the request.
- Reject the request.
- Request additional information before making a decision.
Approval decisions are made solely by the Customer Organization in accordance with its employment policies, operational requirements, and applicable laws.
Medro Hi Tech Symbol Pvt Ltd does not independently approve or reject employee account deletion requests.
5. What Happens After Approval
If an account deletion request is approved, the Customer Organization may initiate the deletion process through the MedroWorks administrative platform.
Subject to applicable legal and operational requirements, this process may include:
- Removal of the User’s authentication account.
- Revocation of access to the MedroWorks Services.
- Deletion of Personal Information from active application records where appropriate.
- Removal of associated profile information and application access.
Certain information may remain available where retention is required by applicable laws or the Customer Organization’s legal obligations.
6. Information That May Be Retained
Even after an account deletion request has been approved, certain information may continue to be retained where required or permitted by applicable laws or the Customer Organization’s legal, regulatory, contractual, or operational obligations.
Examples include:
- Employment records.
- Attendance records.
- Leave records.
- Payroll records.
- Taxation records.
- Statutory compliance records.
- Audit logs.
- Financial records.
- Other records required to satisfy legal or regulatory obligations.
Retained information will continue to be protected in accordance with the MedroWorks Privacy Policy.
7. Deletion Timeline
Following approval by the Customer Organization, Medro Hi Tech Symbol Pvt Ltd will process the approved deletion request within a reasonable period.
The actual processing time may vary depending on:
- The Customer Organization’s review and approval process.
- Applicable legal or regulatory obligations.
- Technical and operational requirements.
Where certain information must be retained by law, only the information eligible for deletion will be removed.
8. Contact Us
If you have questions regarding your account deletion request, you should first contact your Customer Organization’s Human Resources (HR) department or Administrator.
For questions relating to the MedroWorks platform or this Account Deletion Policy, you may contact:
Medro Hi Tech Symbol Pvt Ltd
Registered Office
H.N. 244, Sector E New
Nakoda Colony
Baran MDG, Baran
Rajasthan – 325205
India
Product Website
Company Website