Medro Works is an employee and workforce management platform provided by Medro Hi Tech Symbol Pvt Ltd.

We respect your privacy and are committed to protecting personal information handled through Medro Works. This Privacy Policy explains what information may be collected, how it is used, how it is protected, and the rights and choices available to users.

1. About Medro Works

Medro Works is an employer-managed HR and employee management platform that may provide features including:

• Employee profile and organization management
• Attendance and geo-location-based attendance
• Leave and holiday management
• Work-from-home requests
• Payroll and salary information
• Payslips
• Notifications and announcements
• Employee records
• HR reports and analytics
• Administrative and workforce-management functions

Access to certain features depends on the organization using Medro Works and the role assigned to the user.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through the Medro Works website, mobile applications, administrative applications, employee applications, and related services.

Medro Works is primarily an employer-managed platform. Your employer or organization may determine what information is collected, why it is required, how it is used, and how long certain employment-related records are retained.

Where an organization uses Medro Works to manage its employees, the organization may act as the party responsible for determining the purposes of processing employee information, while Medro Hi Tech Symbol Pvt Ltd provides and operates the technology platform and processes information on behalf of the organization where applicable.

3. Information We May Collect

Depending on the features enabled by your organization, Medro Works may process the following categories of information.

3.1 Account Information

This may include:

• Name
• Email address
• Phone number
• Employee ID
• Username or authentication information
• Profile photograph
• Organization and department information
• Job title/designation
• Manager or reporting information

3.2 Employment Information

Depending on the organization’s configuration, this may include:

• Employee details
• Joining date
• Department
• Designation
• Employment status
• Work location
• Salary-related information
• Leave information
• Attendance information
• Payroll-related records
• Payslips
• Work-from-home requests
• Other HR records entered or managed by the organization

3.3 Attendance and Location Information

Where location-based attendance is enabled by the organization, Medro Works may process location information to support attendance verification.

Location may be used to:

• Verify whether an employee is within an authorized workplace area
• Enable geo-fenced attendance
• Record attendance location where configured
• Detect or prevent attendance submissions outside an authorized area

Location access is used for the functionality for which it is requested and is not intended to provide continuous tracking unless a specific feature and applicable permissions require otherwise.

3.4 Device and Technical Information

We may automatically receive certain technical information, such as:

• Device type
• Operating system
• Application version
• IP address
• Device identifiers where technically required
• Crash and diagnostic information
• Log information
• Network information

This information may be used for security, troubleshooting, service improvement, and maintaining application functionality.

3.5 Information You Provide

You may provide information when you:

• Create or access an account
• Update your profile
• Submit attendance
• Apply for leave
• Submit work-from-home requests
• View or access payslips
• Communicate with your organization through the platform
• Use other HR or workforce-management features

4. How We Use Information

Information processed through Medro Works may be used to:

• Provide and operate the Medro Works platform
• Authenticate users
• Manage employee accounts
• Facilitate attendance management
• Verify location-based attendance where enabled
• Manage leave and holidays
• Process payroll-related information
• Provide payslips
• Facilitate employee and HR communication
• Send notifications and announcements
• Generate HR reports and analytics
• Maintain application security
• Detect unauthorized or fraudulent activity
• Troubleshoot technical problems
• Maintain, improve, and secure our services
• Comply with applicable legal and regulatory obligations

5. Employer-Managed Information

For employee users, many records in Medro Works are created, supplied, or controlled by the organization that provides the employee with access to the platform.

For example, your organization may determine:

• Which employee information is required
• Which HR features are enabled
• Attendance rules
• Leave rules
• Payroll information
• Workplace location or geo-fencing configuration
• Retention requirements for employment records

Questions concerning the organization’s employment-related use of your information may therefore also need to be directed to your employer or organization’s HR/Admin team.

6. Sharing of Information

We do not sell personal information.

Information may be shared or made available where necessary to:

• The organization that manages your Medro Works account
• Authorized HR/Admin personnel
• Authorized managers or other users according to organizational permissions
• Service providers that support our infrastructure and application functionality
• Authentication, hosting, database, notification, analytics, security, and other technology providers
• Government authorities or regulators where legally required
• Professional advisers where reasonably necessary for legal, compliance, or business purposes

Access is intended to be limited according to applicable permissions and business requirements.

7. Third-Party Services

Medro Works may use third-party infrastructure and service providers to operate certain features.

These may include services used for:

• Cloud infrastructure
• Authentication
• Database storage
• Push notifications
• Application monitoring
• Security
• Analytics
• Email or communication services

Third-party providers may process information according to their own privacy policies and applicable contractual obligations.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Security measures may include:

• Authentication controls
• Access controls
• Encryption where appropriate
• Secure communication protocols
• Role-based access
• Monitoring and logging
• Infrastructure security measures
• Regular maintenance and security updates

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by the organization using Medro Works, applicable law, contractual obligations, and legitimate business requirements.

Employment-related records such as attendance, payroll, salary, tax, statutory, financial, audit, or other legally required records may need to be retained even after an employee account is deactivated or deleted.

10. Account Deletion

Users may request deletion of their Medro Works account through the available account-deletion functionality.

Because Medro Works is an employer-managed platform, an account deletion request may be reviewed by the relevant organization’s HR/Admin team.

Depending on the organization’s requirements and applicable law, deletion may result in:

• Account access being revoked
• Authentication information being removed
• Profile information being deleted or anonymized where applicable
• Personal account information being removed from active systems

Certain records may continue to be retained where required for employment, payroll, attendance, tax, statutory, audit, financial, legal, regulatory, security, dispute-resolution, or other legitimate purposes.

For additional information, please refer to our Account Deletion Policy.

11. Children’s Privacy

Medro Works is intended for employees and workforce users and is not designed as a service directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. International Data Processing

Depending on our infrastructure and service providers, information may be processed or stored in locations outside the user’s state or country.

Where applicable, we take reasonable steps to ensure that information is handled in accordance with applicable contractual, security, and legal requirements.

13. Your Privacy Rights

Depending on applicable law and your relationship with the organization using Medro Works, you may have rights relating to your personal information, including rights to:

• Request access to information
• Request correction of inaccurate information
• Request deletion where legally available
• Request information regarding processing
• Raise privacy concerns
• Withdraw consent where processing is based on consent and withdrawal is legally available

For employment-related records controlled by your organization, you may need to contact your employer’s HR/Admin team.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated version and effective date will be published through the appropriate Medro Works website or application.

15. Contact Us

For privacy-related questions or concerns:

Medro Hi Tech Symbol Pvt Ltd
H.N. 244, Sector E New,
Nakoda Colony, Baran MDG,
Baran, Rajasthan – 325205, India

Email: works@themedro.com
Website: works.themedro.com

16. Version History

Version 1.1.0 — 15 September 2026